Refund Policy
At Arthyx, we aim to provide clear information about our courses, educational programmes, masterclasses and applicable fees before learners make a payment.
This Refund Policy explains how refund requests for paid educational services offered through the Arthyx website are handled.
1Course and Service Fees
The applicable fee for a course, webinar, masterclass, programme or other paid educational offering will be communicated before payment.
Before completing a purchase, learners should review the relevant programme details, inclusions, access conditions and any refund or cancellation terms applicable to that offering.
By completing a payment, the learner acknowledges the details and terms presented at the time of enrolment, subject to applicable law.
2Refund Eligibility
Refund eligibility depends on the specific course, programme, masterclass or service purchased and the refund terms communicated for that offering.
Where specific refund or cancellation conditions apply, those conditions will be communicated to learners before payment and will be considered when reviewing a request.
If the applicable refund terms are unclear or have not been communicated, learners may contact Arthyx for clarification.
Nothing in this policy is intended to exclude any refund or other right that may be available under applicable law.
3Requesting a Refund
Learners who wish to request a refund should contact Arthyx through the official contact details provided below.
Please include the following information where available:
- Full name used during registration
- Registered email address or mobile number
- Course, programme or masterclass purchased
- Payment date and transaction reference
- Reason for the refund request
Providing these details will help us identify the transaction and review the request.
4Review and Communication of Refund Requests
Arthyx will review refund requests against the terms applicable to the purchased offering and any relevant circumstances.
The learner will be informed of the outcome of the request through the contact details provided. If additional information is required, the learner may be contacted during the review process.
The availability of a refund will depend on the applicable terms and requirements of law.
5Processing of Approved Refunds
Where a refund is approved, it will be processed through the applicable payment method or payment process.
The amount and processing timeline will depend on the approved refund, the original transaction and the payment service provider’s processing requirements. Any applicable timeline will be communicated to the learner where available.
Learners should retain their payment confirmation and transaction reference until the request has been resolved.
6Cancellation or Material Changes by Arthyx
If Arthyx cancels a paid offering or makes a material change that affects the learner’s enrolment, the available options will be communicated to affected learners.
These options may include rescheduling, an alternative arrangement or a refund, depending on the circumstances, the applicable offering terms and applicable law.
7Masterclass and Programme-Specific Terms
The ₹99 Arthyx Masterclass and the 12-week SAGA programme may have different enrolment, access, cancellation and refund conditions.
Learners should review the terms presented for the specific offering before completing payment. Any programme-specific refund conditions should be clearly communicated before purchase.
8Policy Updates
Arthyx may update this Refund Policy to reflect changes in its educational offerings, payment processes or applicable legal requirements.
The updated version will be published on this page with a revised “Last Updated” date. The terms applicable to a particular purchase will be considered in accordance with the terms communicated at the time of purchase and applicable law.
9Contact Us
For refund-related questions or requests, please contact:
Please include your transaction reference and enrolment details when contacting us about a refund.